Support
Need help with ChatXchange? We're here to help. If you have a question, experience an issue, or need assistance with your account, please contact our support team.
01Contact Support
For any questions, technical issues, account-related concerns, or feedback, please contact us by email.
02Account Support
If you are having trouble accessing your account, signing in, updating your profile, or using ChatXchange features, please contact our support team.
When contacting us, please describe the issue clearly so that we can assist you as quickly as possible.
03Subscriptions & Purchases
If you have an issue with a subscription, premium feature, or in-app purchase, please contact us and provide details about the issue.
Purchases made through Apple App Store or Google Play may also be subject to the respective platform's billing and refund policies.
04Technical Issues
If ChatXchange is not working as expected, please include the following information in your support request when possible:
- A description of the problem
- The steps that caused the issue
- Your device type
- Your operating system version
- Your ChatXchange app version
- Screenshots or screen recordings, if helpful
05Safety & Reporting
If you encounter abusive, fraudulent, harmful, or otherwise prohibited activity on ChatXchange, please use the available reporting and blocking tools within the app.
You can also contact our support team if you need additional assistance regarding a safety or account-related issue.
06Response Time
We review support requests as soon as reasonably possible. Response times may vary depending on the nature and complexity of the request.