Privacy Policy

ChatXchange ("ChatXchange", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the ChatXchange mobile application, website, and related services (collectively, the "Service").

By using ChatXchange, you acknowledge that you have read and understood this Privacy Policy.

01Information We Collect

Depending on how you use ChatXchange, we may collect the following information:

Account Information

When you create an account, we may collect:

• Name or username
• Email address
• Profile information
• Profile picture, if provided
• Authentication information
• Account preferences and settings

If you choose to register or sign in using a third-party authentication provider, we may receive information provided by that provider in accordance with your authorization and its privacy policy.

User-Generated Content

ChatXchange allows users to communicate and create communities. We may collect and process content that you voluntarily submit, including:

• Messages
• Individual conversations
• Group conversations
• Server conversations
• Channel messages
• Server information
• Channel information
• Friend requests
• Server requests
• Profile content
• Reports and other communications submitted through the Service

Transaction and Subscription Information

If you purchase subscriptions or other paid features, payment processing may be handled through third-party platforms such as Apple App Store, Google Play, and RevenueCat.

We may receive information necessary to identify your subscription status, purchase status, entitlement, transaction identifiers, and related subscription information.

We do not directly collect or store your complete credit card or payment card number through ChatXchange.

Usage and Technical Information

We may automatically collect certain technical information, such as:

• Device type
• Operating system
• App version
• IP address
• Device identifiers where permitted
• Crash information
• Log information
• General usage information
• Authentication and session information

This information helps us operate, maintain, secure, and improve the Service.

02How We Use Your Information

We may use collected information to:

• Create and manage your account
• Provide messaging and communication features
• Allow users to create and manage servers
• Allow server owners to create and manage channels
• Process friend requests and server requests
• Provide individual and group conversations
• Process subscriptions and paid features
• Verify subscription entitlements
• Provide customer support
• Respond to reports and abuse complaints
• Prevent fraud, spam, and misuse
• Maintain and improve the Service
• Diagnose technical problems
• Protect the security of our users and systems
• Comply with applicable laws and legal obligations

03Servers and Channels

ChatXchange allows users to create servers and participate in communities.

Server owners may create and manage channels within their servers. Messages and other content shared within a server or channel may be visible to members who have access to that server or channel.

Users should avoid sharing sensitive personal information through public or community channels.

04Messaging

ChatXchange provides individual and group communication features.

Messages and other communication content may be stored and processed as necessary to provide the messaging service, maintain account functionality, enforce our policies, investigate reports, and protect the Service.

Users are responsible for the information they choose to share with other users.

05Friend Requests and Server Requests

ChatXchange allows users to send and receive friend requests and server-related requests.

Information associated with these requests may be processed and stored to provide these features and maintain the relationship between users and communities.

06Subscriptions and In-App Purchases

ChatXchange may offer subscriptions and other paid features.

Payments may be processed through Apple App Store, Google Play, and/or RevenueCat and their associated payment systems.

We may process subscription-related information such as:

• Subscription status
• Product or plan purchased
• Purchase date
• Renewal status
• Expiration status
• Transaction or entitlement identifiers

Payment providers process payment information according to their own privacy policies and terms.

07Information Sharing

We do not sell your personal information to third parties.

We may share or disclose information in limited circumstances, including:

Service Providers

We may use trusted third-party providers to help operate the Service, such as:

• Cloud hosting providers
• Authentication providers
• Database and infrastructure providers
• Analytics or crash reporting providers
• Payment and subscription providers
• Customer support providers

These providers may process information only as necessary to provide services to us.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to valid legal requests
• Protect our rights and property
• Protect users or the public
• Investigate fraud, abuse, or security incidents

Business Transfers

If ChatXchange is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

08User Content and Public Information

Some information may be visible to other users depending on your use of the Service.

For example, information shared through:

• Profiles
• Servers
• Channels
• Group conversations
• Community content

may be visible to members or other users who have access to that content.

You should carefully consider what information you choose to share.

09Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain your account
• Provide requested features
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud and abuse
• Maintain security and operational records

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

11Children's Privacy

ChatXchange is not intended for children who are not permitted to use the Service under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

12Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your account and personal information
• Request information about how your information is processed
• Withdraw certain permissions or consents
• Object to certain processing activities

Some information may need to be retained where required by law or for legitimate security, fraud prevention, or dispute-resolution purposes.

13Account and Data Deletion

You may request deletion of your ChatXchange account and associated personal information.

To request deletion, contact:

Email: contactus@thechatxchangeapp.com
Phone: +1 307-752-8965

Please include the email address or username associated with your ChatXchange account so that we can properly identify your account.

Additional verification may be required to protect your account from unauthorized deletion requests.

For more information, please see our Data Deletion Policy.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy. Significant changes may also be communicated through the Service where appropriate.

Your continued use of ChatXchange after changes become effective means that you acknowledge the updated Privacy Policy.