Data Deletion Policy

ChatXchange respects your right to request deletion of your account and personal information.

01Requesting Account Deletion

Users can request deletion of their ChatXchange account by contacting us:

Email: contactus@thechatxchangeapp.com
Phone: +1 307-752-8965

Please provide the email address or username associated with your ChatXchange account.

02What Happens When You Request Deletion

After receiving a valid deletion request, we will verify the request and process the deletion of your account and applicable personal information.

Depending on the data and applicable legal requirements, deletion may include:

• Account information
• Profile information
• User preferences
• Friend relationships
• Friend requests
• Server memberships
• Server-related account information
• Subscription-related account information
• Other personal information associated with your account

03User-Generated Content

Some content may be associated with other users or communities, including messages posted in servers, channels, or group conversations.

Depending on the technical and legal requirements, certain content may be deleted, anonymized, or retained where necessary to:

• Maintain the functionality of other users' conversations
• Protect other users
• Prevent fraud or abuse
• Resolve disputes
• Comply with legal obligations
• Maintain security records

04Subscription Cancellation

Deleting your ChatXchange account does not necessarily cancel an active subscription.

If you have an active subscription purchased through Apple App Store or Google Play, you should cancel the subscription through the relevant app-store subscription settings.

RevenueCat may continue to maintain transaction or entitlement records as required to process subscription-related information.

05Information We May Retain

Certain information may be retained where required or reasonably necessary for:

• Legal compliance
• Fraud prevention
• Security
• Dispute resolution
• Financial and transaction records
• Enforcement of our Terms & Conditions

Retained information will be handled according to applicable privacy requirements.

06Processing Time

We will make reasonable efforts to process valid deletion requests within a reasonable period after verification.

The exact timeframe may depend on the type of information, technical requirements, legal obligations, and applicable regulations.